The San Andreas Highway Patrol (SAHP) maintains a clearly articulated procedure for addressing civilian complaints. Upon receipt of a complaint, it becomes the prerogative of the Internal Affairs division to conduct a thorough investigation and subsequently manage the situation with the utmost diligence and professionalism.

The Internal Affairs division plays a pivotal role in upholding and enforcing a culture of unwavering professionalism within the SAHP. This commitment extends to the eradication of any hint of bias or discriminatory behavior within the organization. Furthermore, it involves holding personnel accountable in situations that transgress the boundaries of legality and established protocols.

In this manner, the SAHP remains resolute in its dedication to maintaining the highest standards of conduct and integrity within its ranks, thereby ensuring public trust and confidence in the organization's ability to uphold the law and serve the community with the utmost transparency and accountability.